If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
Some products are non-returnable for hygiene reasons -this applies to Earrings, Underwear and Contact Lenses and may not be indicated in the product description.
UK Customers are provided with a pre-paid returns label.If this is not provided please click here to get your label or download a QR code to print in any post office.. Any items which are unsuitable to be returned via our pre-paid label (too heavy, or large), the return must be paid for by you at the Post Office. If this is the case we recommend using a tracked service.
If our pre-paid returns label is used, we will deduct £3 from your refund. Please obtain proof of postage, failure to do so may result in your refund being refused
Unfortunately we are unable to offer a pre-paid returns service to our overseas customers. For returns made outside the UK, these must be returned at your own cost.
Please note the original delivery cost is non-refundable, with exceptions where the item was delivered damaged or incorrectly by us
If your order is returned by the courier we will deduct the cost of delivery back to us from your refund.
For exchanges, please select exchange during your return request. If you choose to exchange for a different item you will be given an instant credit code to use in store. Please note exchange orders are not dispatched until the original return item is received.